Refund policy

We have a 14-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at landobugg@icloud.com. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at landobugg@icloud.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at landobugg@icloud.com.

If at any time during the first 5 days, you are not satisfied with your purchase, please provide your original purchase receipt to receive a full refund. After 5 days, only store credit or an exchange will be provided, as long as item is returned in new condition. This means items must be returned in their original packaging with tags attached.

Returns must be completed within 14 days of purchase. Please allow 5-7 days to process your return once it is received.

Customer is responsible for any and all return shipping costs. Shipping costs will not be refunded unless product has a manufacturing defect in materials or workmanship.

Returned items must be free of stains, odor and obvious signs of wear.

The following items are final sale and nonreturnable: Items purchased at a discount, any items purchased with store or return credit, all exchanges, all custom orders, all holiday wear.

Please follow all care instructions on items purchased. Treat delicate items with caution. I suggest washing anything you love in cold water, gentle cycle and hanging dry. Returns will not be given for customer misuse or damage.